Tidio
Get this toolAbout Tidio
Tidio is a comprehensive customer service platform that combines live chat, AI chatbots, and a unified inbox to help businesses communicate with their customers more effectively. It’s especially popular with small and medium-sized businesses and e-commerce stores that want to automate support, generate leads, and boost sales without a huge team.
Key Features
- Live Chat: Engage with website visitors in real-time with a customizable chat widget.
- AI Chatbots (Lyro): Tidio's AI assistant, Lyro, can handle up to 70% of customer inquiries automatically by learning from your knowledge base.
- Unified Inbox: Manage all conversations from live chat, email, Facebook Messenger, and Instagram in a single dashboard.
- Flows: A no-code visual editor to build automated workflows for lead generation and customer support.
- Visitor Tracking: See who is on your website, what they're doing, and proactively start a conversation at the right moment.
- Analytics: Provides insights into conversation metrics, operator performance, and customer satisfaction.
Best For
- E-commerce Businesses: To automate customer support, recover abandoned carts, and boost sales. Small to Medium-Sized Businesses (SMBs): The free plan and affordable paid tiers make it accessible for growing companies. Customer Support Teams: For managing all customer inquiries from a single inbox. Businesses that want to leverage AI to handle routine conversations.